Customer Success & Project Management
I lead every interaction with empathy
Empathy turns difficult conversations into opportunities. It helps you see beyond the immediate issue to understand the real need. It builds trust, loyalty, & long-term relationships.
Customers don’t just want solutions—they want to feel heard, understood, & valued. That’s what makes the difference between a transaction and a true partnership.
Work Experience
Busy Beaver: Customer Experience & Marketing Manager
Client Relationship Management
● Managed complex, high-profile client accounts—including presidential campaigns, national organizations, and large-scale events—delivering consistent, five-star service under tight deadlines and intense visibility.
● Led cross-department collaboration on time-sensitive, high-value projects, ensuring seamless communication, clear expectations, and on-the-fly problem-solving to meet or exceed client expectations 100% of the time.
● Built lasting client relationships by staying one step ahead and delivering quick, dependable solutions.
● Handled last-minute requests and high-pressure situations with calm and professionalism, earning repeat business and long-term client trust.
Team Leadership
● Mentored and on-boarded new team members with patience and clarity, earning recognition for being a dependable, knowledgeable guide in high-pressure environments.
● Fostered a collaborative work environment by proactively anticipating team needs, sharing knowledge generously, and leading by example to support team growth and success.
● Known for professionalism, empathy, & initiative—consistently stepped up during challenging situations to support both team & customer needs.
ComPsych: Customer Service Specialist on the Escalation Team
● Completed escalation training and was qualified to manage high-pressure and sensitive customer situations, resolving issues with professionalism and empathy to drive positive outcomes
● Trained new employees on client-facing etiquette and business standards, empowering them to deliver key information clearly while demonstrating empathy and compassion for each client's unique needs, ensuring clients leave with the knowledge they need to succeed.
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“She approached customer interactions with empathy, using it as a foundation to identify issues and drive meaningful resolutions. By proactively troubleshooting timelines and potential concerns with our production team, she fostered a shared understanding of customer needs and collaborated effectively to find solutions.”
“She was an incredible manager and guide. Her brain was like a supercomputer and I always knew I could rely on her for anything. Her breadth of knowledge was unmatched. She was absolutely dependable and quick on her feet in stressful situations, always taking initiative to get the job done. Liz is the ultimate problem solver and genuinely wants to make sure customers are heard and their issues are addressed efficiently.”